Pam Geukens
Director of Revenue Integrity and Analytics

“I’m inspired to work hard, do the right thing and treat others with kindness and respect in all aspects of my life.”

Pam Geukens brings nearly 25 years of practice management and revenue cycle operations experience to her role as Director of Revenue Integrity and Analytics at Zymeda. 

Ms. Geukens oversees the analyst, contracting and credentialing teams at Zymeda and spearheads efforts to enhance organizational and client performance opportunities. She also manages all client provider and facility contracting by working closely with client and payer representatives. Ms. Geukens has extensive experience in both provider and IPA operations as well, having previously served as office manager for a multi-specialty surgery practice and as operations manager for PrimeCare of Temecula and Sun City IPAs. She is also skilled at negotiating and managing payor contracts for clients.

A large part of Zymeda’s success can be attributed to the leadership team’s unique ability to find creative solutions to its clients’ challenges. Pam’s passion for problem-solving as well as her creativity makes her a perfect fit! 

What is your favorite hobby?

I love to sew, do needlework, crafts and make party decorations. My favorite time doing these is with all of the children in my life.

What do you enjoy most about your job?

I love the challenges that the ever-changing environment of healthcare brings. Solving problems and seeing the positive results for our clients drives me every day. 

What inspires you most in your life and at work?

I’m inspired to work hard, do the right thing. and treat others with kindness and respect in all aspects of my life.

What is your spirit animal?

According to the quiz, my spirit animal is a deer, symbol of gentleness and heart energy. “When you have the deer as spirit animal, you are able to bring gentleness and grace in every aspect of your life, even in the most challenging moments.  By inspiration from the deer’s qualities, you can achieve ambitious goals and tackle difficult situations smoothly with a touch of gentleness and grace.”

Who is your role model and why?

My grandma is my role model.  She was the hardest working, kindest, most-generous woman I have ever met. She overcame so many challenges in her life and motivated me with not only a strong work ethic, but a strong sense of family values that I aspire to keep alive. 

Stephanie Encinas
Director of Revenue Cycle Management

“Mentoring staff – it brings me joy to see individuals grow. Problem solving – love it! I love to analyze issues.”

Stephanie Encinas serves as Revenue Cycle Operations Manager for Zymeda Provider Solutions. In her role, Ms. Encinas is responsible for revenue cycle functions for hospital based providers including employee training, new client on-boarding and procedure implementation. She has over 30 years of experience in billing and accounts receivable management as well as reimbursement. Ms. Encinas has worked with several of Southern California’s top academic medical centers including USC and UCLA. Prior to joining Zymeda, she assisted the City of Hope Medical Foundation as a refund specialist.

Zymeda prides itself on fostering a family-like environment for its employees and clients which is why Stephanie fits in seamlessly. Inspired by her son and grandmother, Stephanie brings both strong leadership and a sense of harmony to the office.

What inspires you most in your life and at work?

My family, especially my son. I’m lucky that I come from a loving family. I have a special bond with my son Mark. I’m not only his mother, but his friend. As far as work, I feel motivated by leading a team and helping each member grow. In past employment opportunities, I have been able to develop management plans and create goals that we could achieve together, allowing us to later celebrate our successes.

What is your spirit animal?

The dolphin. The dolphin spirit animal represents harmony and balance. Dolphins are both highly intelligent and closely in tune with their instincts, striking a balance between the two states. Dolphins are also a symbol of protection and of resurrection. Their playful nature is a reminder that everyone needs to approach life with humor and joy. People who identify with the dolphin totem are usually peaceful and gentle, but with a deep inner strength.

This so me!

Who is your role model and why?

My grandmother. My grandmother was a strong, loving, loyal, hardworking and family-oriented woman. Her strength and love made me the woman I am today.

What do you enjoy most about your job?

Mentoring staff – it brings me joy to see individuals grow. Problem solving – love it! I love to analyze issues.

What is your favorite hobby?

Watching my Yankees. I love sports and especially the New York Yankees. I’m lucky to say I’ve seen them in 8 stadiums so far. My yearly goal is to see them in a new stadium. 

If you had one superpower, what would it be?

The ability to read minds…