Pam Geukens

Position: Director of Revenue Integrity and Analytics

Personal Secret: Draws from her love of sewing, needlework, crafting and party decorating skills to be one of the world’s best revenue integrity and analytics directors in the industry. No, we don’t know how, nor do we question it.

Pam Geukens brings nearly 25 years of practice management and revenue cycle operations experience to her role as Director of Revenue Integrity and Analytics at Zymeda.

Highlights:

• Oversees the analyst, contracting and credentialing teams at Zymeda and spearheads efforts to enhance organizational and client performance opportunities.
• Manages all client provider and facility contracting by working closely with client and payer representatives.
• Has extensive experience in both provider and IPA operations, having previously served as office manager for a multi-specialty surgery practice and as operations manager for PrimeCare of Temecula and Sun City IPAs.
• Skilled at negotiating and managing payor contracts for clients.

Looks to her grandma as her role model: “She was the hardest working, kindest, most-generous woman I have ever met. She overcame so many challenges in her life and motivated me with not only a strong work ethic, but a strong sense of family values that I aspire to keep alive.” 

Spirit animal: The Deer

According to the quiz, my spirit animal is a deer, symbol of gentleness and heart energy.  “When you have the deer as spirit animal, you are able to bring gentleness and grace in every aspect of your life, even in the most challenging moments.  By inspiration from the deer’s qualities, you can achieve ambitious goals and tackle difficult situations smoothly with a touch of gentleness and grace.”

Stephanie Encinas

Position: Director of Revenue Cycle Operations

Personal Secret: Widely regarded as the “office mom,” even though she’s secretly known as “Burēdo” in the world of Japanese knife-fighting.

Stephanie Encinas is responsible for revenue cycle functions for hospital based providers including employee training, new client on-boarding and procedure implementation. Zymeda prides itself on fostering a family-like environment for its employees and clients which is why Stephanie fits in seamlessly. Inspired by her son and grandmother, Stephanie brings both strong leadership and a sense of harmony to the office.

Highlights:

• Thrives on mentoring staff and problem solving for clients: “I love it! I love to analyze issues.”
• Has over 30 years of experience in reimbursement, billing and accounts receivable management.
• Worked with several of Southern California’s top academic medical centers including USC and UCLA.
• Assisted the City of Hope Medical Foundation as a refund specialist.

Spirit animal: The Dolphin

The dolphin — this is so me! The dolphin spirit animal represents harmony and balance. Dolphins are both highly intelligent and closely in tune with their instincts, striking a balance between the two states. Dolphins are also a symbol of protection and of resurrection. Their playful nature is a reminder that everyone needs to approach life with humor and joy. People who identify with the dolphin totem are usually peaceful and gentle, but with a deep inner strength.